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Privacy Policy

Last updated: November 17, 2025

The Platform respects the privacy policy of its Users and considers its protection to be of great importance. The purpose of the Privacy Policy presented below is to detail the Platform Operator's approach to all matters of User privacy on the Platform, including information provided by Users on the Platform, information collected about their habits on the Platform, and the use the Platform makes of this information.

Use of Third-Party Services

1. The Platform may use third-party services for communication with Users.

2. Chat messages and correspondence between the User and the Platform may be stored in the database for a limited period and automatically deleted thereafter.

3. System messages such as reminders, confirmations, and service messages are stored as part of the service.

4. The Platform adheres to compliance with the terms of use and privacy of third-party services it integrates with.

Integration with Meta Platforms

5. The Platform integrates with Meta's WhatsApp Business API, Instagram Messaging API, and Facebook Messenger API to provide communication services.

6. Messages and data sent through these platforms are subject to Meta's Privacy Policy, available at: https://www.facebook.com/privacy/policy

7. By using our service, you acknowledge that your data will be processed by Meta according to their terms and policies.

8. We comply with Meta's Platform Terms and Business Policy in all our integrations.

Information Collected

9. The Platform takes customary precautions to preserve and protect the personal information of its customers to the extent possible and will use it for internal purposes only, including contacting Users and sending marketing content and information from the Platform Operator if the User has approved this on the Platform.

10. All customer information, user data, and the entire website are stored in a carefully programmed database. Of course, the Platform is built so that there will be no possibilities for security breaches, attacks, etc. However, the User is aware that the software is not immune from breaches and they release the Platform Operator from any security matters.

11. The User is aware that information may be stored in the Platform for a certain period and thereafter such data may be deleted from the Platform's database.

12. You declare that all personal information provided by you on the Platform is correct and complete and that it is provided of your own free will and with your full consent, without any obligation on your part to provide it. When you provide personal information of a third party on the Platform, you declare that the information is provided with the explicit consent of the third party.

13. When you use the Platform, information such as the following may be collected about you:

  • Personal information such as name, email address, and phone number
  • Business information you provide during registration
  • Messages sent and received through WhatsApp, Instagram, and Facebook Messenger integrations
  • Usage data and analytics including platform interactions and feature usage
  • Information about your computer/phone, including your IP address, browser type, and operating system
  • Information related to services you use or purchases you make on the Platform including payment details

14. If you are under 18 years of age, you confirm that you have obtained the consent of one of your parents or legal guardian before using the Platform and providing personal information.

15. The information you provided on the Platform and the information collected about you when using the Platform are subject to this privacy policy and to any applicable law including the Privacy Protection Law 1981, the Privacy Protection Regulations (Data Security) 2017, and the EU GDPR regulations.

16. The User's personal details (email and/or mobile number only) will be stored at the User's request on the Platform for direct mailing purposes. For removal, please contact customer service by email at [email protected]. The removal process is expected to take about 14 business days from the date of receipt of the request.

Use of Information

17. The Platform commits not to make any use of its registered customers' details except for the operation of the Platform and to provide service at the highest level.

18. The Platform Operator may use "cookies" on Users' computers and mobile devices. This is a standard procedure common among all internet stores.

19. The Platform Operator attaches the utmost importance to the security of its customers' information. Any information received on the Platform, whether provided by the customer or collected by Cookie during use of the Platform, is for the exclusive use of the Platform for the purpose of documenting customer purchases and for future promotions (subject to the customer's consent to be included in the Platform's mailing list).

20. Notwithstanding the above, the Platform Operator shall be entitled to transfer a User's personal details to a third party in cases where the User has committed an act or omission that harms and/or may harm the Platform Operator and/or any third parties, the User has made use of the Platform Operator's services to perform an illegal act, if the Platform Operator has received a court order ordering it to provide User details to a third party, and in any dispute or legal proceeding.

Permission for Mailing, Publications, and Advertisements

21. A visitor who left details on the Platform and is attached to the Platform's mailing list authorizes the use of their details for receiving marketing information, updates, and advertisements that the Platform will make from time to time.

22. The mailing provisions detailed in the terms below shall apply to a visitor who left details as mentioned.

23. No details of another person may be left on the Platform without their consent and/or without their presence in front of the screen at the time of leaving the details and after all the terms of the terms have been explained to them.

24. When leaving details, the visitor will be asked to provide personal information such as: first name, last name, phone number, and active email address (at the Platform's sole discretion). Providing partial or incorrect details may prevent the ability to use the service and thwart contact if necessary. In case of change of details, they must be updated on the Platform.

25. It is clarified that there is no legal obligation to provide details on the Platform, but without providing them it will not be possible to receive marketing content and updates from the Platform.

26. The Platform will not use the details provided except in accordance with the Platform's privacy policy which is an integral part of the terms.

27. Leaving details on the Platform and approval to receive marketing content includes, among other things, receiving marketing content, information regarding promotions, updates, and discounts offered to registered Users.

28. Approval for mailing (receiving marketing content) as mentioned, constitutes the visitor's consent for sending advertising materials according to the Communications Law (Bezeq and Broadcasting) (Amendment No. 40) 2008 ("Communications Law").

29. It is clarified that the person who left details may remove themselves at any time from the mailing by clicking on "remove from mailing list" or any similar text that appears at the bottom of each mailing sent or by contacting the Platform by email. As long as the registered person has not removed themselves from the mailing list as mentioned, the Platform may, subject to the Communications Law, transfer direct mailing to the registered person as mentioned.

30. The Platform may cancel a visitor's registration to the mailing list at its absolute discretion. Without derogating from the above, the Platform may prevent a visitor from browsing and/or cancel registration to the mailing list, or block access to it in any of the following cases:

  • If incorrect details were deliberately provided when leaving details and/or purchasing on the Platform
  • In case the Platform was used to perform or attempt to perform an illegal act under Israeli law, or an act that appears to be illegal as mentioned, or to enable, facilitate, assist, or encourage the performance of such an act
  • If the terms were violated
  • If the visitor took any action that would prevent others from continuing to use the Platform in any way

31. The information in the mailing should not be viewed as a promise for any result and/or responsibility for a product and/or service offered in it.

32. The Platform Operator shall not be responsible for any damage (direct or indirect), loss, mental anguish, and expenses caused to the person leaving details and/or any third parties as a result of use or reliance on any content, information, data, representation, advertisement, product, service, etc. appearing in the mailing. Any such reliance is made at the sole discretion and responsibility of the person leaving the details.

33. The mailing in its entirety, including all information appearing in it, is offered as is, and will be as accurate and correct as possible, however, the information may be incomplete or alternatively, technical or other errors may have occurred in the information.

34. The visitor confirms that they will have no claim regarding advertising and/or advertisements displayed on the Platform, including regarding their location on the Platform. It is clarified that regarding advertisements displayed under third-party sponsorship, the Platform has no involvement in the selection of advertisements displayed.

Security Procedures

35. Information is stored on secure cloud infrastructure. Information databases are protected according to strict security procedures and without public access.

36. The Platform Operator uses high security standards to preserve the confidentiality of information and privacy of its customers to the extent possible. The Platform Operator uses reputable companies for payment arrangements. The security procedures for payment methods are done by these companies.

37. The Platform uses advanced software systems and strict security procedures in order to minimize the risk of intrusion into its systems and to minimize unauthorized exposure to information databases in its possession. However, we clarify that there is no perfect security solution and that it does not commit to absolute immunity of its systems from unauthorized access.

38. In cases that are not under control and/or arise from force majeure, the Platform Operator shall not bear any responsibility for any damage of any kind, indirect or direct, that will be caused to the User and/or anyone on their behalf, if information is lost or reaches a hostile party and/or is used without authorization.

39. The Platform Operator makes an effort to provide the User with proper and high quality service. However, the Platform Operator does not guarantee that the service on the Platform will not be interrupted, will be provided regularly or without interruptions, will be safe and error-free, and will be immune from unauthorized access to the Platform Operator's computers, damages, breakdowns, malfunctions, or failures - including malfunctions in hardware, software, or communication lines to the Platform - at the Platform Operator or at any of its suppliers.

40. The Platform is secured in such a way that User credit details entered into the system for making a purchase are protected by encryption and remain confidential; the details are not stored at any stage on the Platform Operator's computers or servers. Because User actions on the Platform are performed in an online environment, the Platform does not have the ability to guarantee absolute immunity from intrusions to its servers or exposure of personal information by people who perform illegal actions and therefore, the customer/Platform User hereby waives any claim, lawsuit, or demand against the Platform Operator in connection with any damage in connection with this, including use that will be made as a result of their personal information.

Right to View Information

41. According to the Privacy Protection Law 1981, you are entitled to view the information about you held in the Platform's information databases. If you find that the information about you is not correct, complete, clear, or up-to-date, you are entitled to contact the company with a request to correct or delete the information about you. If the information in the Platform's information databases is used for personal contact with you, you are entitled to demand that this information be deleted.

42. Any inquiry you make to the company regarding viewing information about you and/or changing it will be made in writing according to the details appearing on the contact page on the Platform. It is your duty to ensure that your inquiry has reached the company and is being handled by it. The Platform operator releases itself from responsibility for inquiries that did not reach it and/or that reached it not in writing and/or that are not readable and clear.

43. If in your opinion the Platform violates Users' privacy in general, or your privacy in particular, please contact the company in writing according to the details appearing on the contact page on the Platform.

44. If a customer wants to terminate the engagement and delete their account, they will have the option to delete the account by sending an email to [email protected]. The deletion will delete all data including messages, contacts, and all history related to their account without the possibility of recovery. The User is aware that information that has been transferred to third parties will not be removable.

45. As mentioned, when deleting an account by the User, all data associated with the account will be deleted without the possibility of recovery. Deletion of end customer data will be performed at their request and manually only by the Platform operator. Information that has been transferred to third parties cannot be removed after it has been transferred.

Changes to Privacy Policy

46. The Platform Operator reserves the right to update from time to time and without any prior notice the privacy policy. Changes to the privacy policy will take effect within 48 hours of the update. The Platform operator may at its discretion update Users about a change in privacy policy. If material changes are made to the policy, a notice will be published on the Platform's homepage 30 days before the changes take effect. Your continued use of the Platform constitutes your agreement to the updated version of the privacy policy. If you do not agree with the updated version, you must stop using the Platform.

Contact Information

If you have any questions about this Privacy Policy, please contact us:

Intevia AI

Phone: +972547888867

Email: [email protected]

Website: https://intevia.ai